EVERY piece of the computer is removed and clean individually, below are a few examples: The CD-Rom, DVD-Drive, Hard Drive, Memory, Fans, Ports are all cleaned         Not sure if a full scale Overhaul is right for you? Call us to discuss your situation and we'll work with you to find the best solution possible 1-888-992-9996 We only need your computer tower! Bring Laptop Power Cords! We DON'T take:       Keyboards   Monitors   Mice   Printers   Scanners   Other Accessories   Everything else can stay in place!   The following programs will be on your computer when you get it back:       AVG Anti-Virus - Lifetime Updates Included FREE!   Zone Alarm Pro   Webroot Spy Sweeper 4.5   Adobe Reader   CD/DVD Burning Software   Windows Media Player 10   Mozilla FireFox Web Browser   Internet Explorer   iTunes   America Online*   Microsoft Office (Word, Excel, Power Point etc)*   *These programs will only be installed if they are on your computer when you bring it in. (All of your documents, photos, music, bookmarks & E-mails will be transferred)